I'm sorry to hear you've lost your money that you spent on a rank - but if you've only recently (within the last 10 days or so) requested rank/purchase compensation - then you're too late. There was around a 4 month period where users like yourself could claim compensation before Will was legally obligated to erase all purchase data.
That is quite Stupid, we should be able to get our money back and or be able to have our role back. You should fix that. me and my sister played on this server all the time and now I don't think its worth it, you might lose some players, I think it would be best to not be selfish and keep the money and refund it back.
I'm honestly mad at this server. I spent like 10-20 dollars maybe even 25 on a rank and they Will not refund my money OR give me my rank back, this server was a good server me and my sister would play on it all the time. then they changed the server and we couldn't go on it so we wouldn't. and I went on yesterday and my rank wasn't there so I was like "Oh they are probably still working on it" I went on today and it still wasn't there. So I asked "hey Can I get my rank please? or have my money refunded back?" and they said, "you should have joined the server sooner, You're not getting your money or rank back." I was so mad that I deleted the server and honestly, I HATE this server and I wouldn't give a damn if it shut down. its a piece of crap and it's not worth anybody's time.